Frequently asked questions

We receive many questions about deseretnews.com. Listed below are answers to some of the most common.

• When do you update your content?
• Why do you use a sans-serif font for your text?
• Where do you get your content?

How do I … ?

• Contact a reporter
• Send press releases
• Submit a letter to the editor
• Make a comment, ask a question
• Get customer service for the online Church News
• Sign up for the Deseret News PDA edition
• Provide comments specific to deseretnews.com Web site
• Order a print subscription, home delivery
• Ask about circulation and classified advertising
• Search the archives, article storage
• Request photo reprints

When do you update your content?

On weekdays, the current day's stories from the printed Deseret News are posted online generally by 9 a.m. with breaking news stories updated throughout the day. Saturday and Sunday editions are available online generally by 2 a.m. Each story's publication date is listed in the headline directory and at the top of each story.

Many of the features of deseretnews.com, like our preps scoreboard and the weather area, are continuously updated throughout the day and night.

Why do you use a sans-serif font for your text?

Well, we don't — at least it's not our first choice.

If you're seeing the stories appear in san-serif text, it's likely because your computer is missing the serif font that we do specify.

We (and many other Web sites) specify Microsoft's "core fonts for the Web" — Georgia, a serif font, for body text and Verdana, a sans-serif font, for headlines and other uses. These fonts were specifically designed for optimum legibility on computer monitors.

However, many people don't have Georgia installed on their computers. When this happens the computer substitutes Verdana, Helvetica or Arial (all sans-serif fonts) for the text in the stories. If you'd like to install Georgia, (or any other Microsoft Web font) it's available at no cost from Microsoft's core fonts for the Web.

These fonts are easy to download and install and are available for computers running the Mac OS and Windows operating systems.

Where do you get your content?

Most of the editorial content from the printed Deseret News is reproduced online. This includes stories written by the Deseret News staff and material obtained from various wire services. In addition, many features not found in the printed paper appear in the Web edition. A few syndicated features are available in the printed edition only. Display advertising and special printed supplements do not appear online.

How do I … ?

Contact a reporter

Click on the Deseret News staff writer's name at the top of the online edition of the story, or on the reporter's e-mail link typically found at the bottom of the story.

Send press releases

Mail, fax or e-mail only to specific departments or individuals listed in the Deseret News staff directory. Fax numbers and e-mail addresses can be found in the directory. If you cannot find an appropriate contact, please fax your press release to the City Desk at (801) 237-2121. Our mailing address is 30 E 100 South, P.O. Box 1257, Salt Lake City, UT 84110.

Submit a letter to the editor

For consideration of publication in our Readers' Forum please submit your comments to the mailing address directly above, or e-mail to letters@desnews.com. Letters must include a full name, address, city and telephone number.

Make a comment, ask a question

Deseret News management welcomes your feedback. Please use our online form at deseretnews.com/comment regarding current events or the newspaper. Please do not use this function to send press releases.

Get customer service for the online Church News

For problems concerning access, please contact churchnewshelp@desnews.com. Please do not send press releases to this address.

Sign up for the Deseret News PDA edition

Details can be found here. For questions, please contact the webmaster@desnews.com.

Provide comments specific to deseretnews.com Web site

For comments or questions concerning content on our Web site, contact us at webmaster@desnews.com. Please note: We do not control advertising on the site; please contact our agent, the Newspaper Agency Corporation with comments about advertising content.

Order a print subscription, home delivery

Information on subscribing to the printed edition of the Deseret News is available online, or by calling (801) 237-2900 in Utah. Outside of Utah, please call 1-800-662-9076.

Ask about circulation and classified advertising

These services are also handled for the Deseret News by the Newspaper Agency Corporation. Please refer to their Web site for additional information.

Search the archives, article storage

Articles appear on deseretnews.com for one week, then are moved to our digital archives, where searching stories published within the past six months is free. For articles six months and older, dating to 1988, please register for our fee-based Archives Plus search service.

Request photo reprints

Like articles, photos taken by staff photographers appear on our Web site for one week. At this time it is not possible to link to our archived photos, but we reprint most photos that have been published. For more information, visit our purchase photos page. Requests, questions and all other information should be directed to our photo reprint customer service e-mail address, or to our customer service photo reprint specialist, by phone at (801) 237-2135 during normal business hours.